soaring eagle casino and resort water park

My children are now crying and screaming they want to leave. And a lot of profanity and scrams for help. Then at 1230 am we are awakened by what was child and wife abuse in the next room. So they rescued us with free fries and crackers. The pizza was good but literally waited so long that my kids wanted to leave. My kids wanted to know why our waitress who was serving food to us had sores all over her arms. I reserved a spot to eat at the pizza with my hungry kids for 830 pm. I purchased a night to spend with my 3 grandchildren that are under 10 years old. This was the worst experience I have ever had. I will never come to this waterpark again. When you even ask the staff if it’s nice, they state you won’t have any kids around…. The front desk also told me that upper management receives my email from their website and yet I still have not heard from them…. I am pregnant with twins and it was 1:30 am, the hotel was separated from the waterpark, and the front desk had already previously told me there was no rooms available. They also told me they couldn’t do anything cause we didn’t make a phone call. The hotel told me the retreat has rough water which can cause the staining on the bed, which wasn’t the case it was definitely spillage. Bugs in the shower, bugs throughout the ground, and bugs in both beds… On our way home I sent an email to the hotel. By 1:30 am my husband and I were on our 2.5 hour journey home. We got back to the retreat around 1:15 am. So we went out to the casino and to the Kane Brown concert. But the staff said the rooms were all sold out. The staff suggested we stayed at the retreat, when I got to check in I decided to ask if there was room within the waterpark as the retreat is separate and way cheaper for a reason.

This is not a review for the waterpark but for Soaring Eagle Retreat.

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Soaring eagle casino and resort water park